Service not started
Payment is confirmed, but the talent has not started the work.
Refund Policy
Understand when payments may be refunded and how refund requests are handled on Talents.
Last updated: October 2026
1. Overview
Talents acts as an escrow-style platform connecting brands with talents. Payments are made via bank transfer or InstaPay. Once the proof of payment is verified, the funds are held securely by Talents and released to the talent only after the brand approves the delivered work. Refund eligibility depends on the project stage and on whether work has started or been delivered.
2. Eligible Refund Scenarios
You may request a refund under the following conditions:
Approved cancellation
The request was cancelled in accordance with our cancellation terms.
Duplicate payment
Accidental multiple transfers for the same booking.
Technical / system error
Discrepancies caused by an error on our platform's side.
3. Non-Refundable Situations
Refunds will not be granted for:
- Work that has been delivered and approved by the brand.
- Projects in progress where the cancellation is due solely to a change of mind.
- Usage rights / licenses that have already been transferred or assigned.
- Third-party transaction fees charged by your bank or payment application.
4. Cancellation & Refund Matrix
What you can expect depends on the stage the booking has reached:
- 1
Before payment confirmation
Full refund / cancellation of the transaction.
- 2
Payment confirmed, work not started
Full refund (minus any non-refundable administrative or gateway fees, if applicable).
- 3
Work in progress
Partial or no refund, evaluated based on the proportion of completed work and adherence to the brief.
- 4
After delivery
Non-refundable, unless an official dispute is raised and resolved in favor of the brand.
5. Auto-Approval Window
Brands have 5 business days to review deliverables. If no feedback or dispute is submitted within this timeframe, the work is automatically deemed approved, the funds are released to the talent, and the transaction becomes non-refundable.
6. Dispute Resolution Process
If a disagreement arises regarding deliverables or quality, our support team will evaluate:
- In-app communication & messages
- The initially agreed brief / contract specifications
- Submitted deliverables and uploaded media files
- Timelines and deadline compliance
Talents reserves the right to issue a final, binding decision based on this review.
7. Refund Processing Time
Approved refunds are processed within 5–14 business days and credited back strictly to the original bank account or InstaPay account used for the payment.
8. How to Request a Refund
To start a request, contact our support team with:
- Order / booking ID
- Detailed reason for the request
- Supporting evidence (screenshots, brief specifications, etc.)